{"id":13837,"date":"2022-09-06T11:46:25","date_gmt":"2022-09-06T08:46:25","guid":{"rendered":"https:\/\/tcscertification.com\/?page_id=13837"},"modified":"2023-04-24T13:09:05","modified_gmt":"2023-04-24T10:09:05","slug":"iso-10002-customer-satisfaction","status":"publish","type":"page","link":"https:\/\/tcscertification.com\/en\/iso-10002-customer-satisfaction\/","title":{"rendered":"ISO 10002 Customer Satisfaction"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"13837\" class=\"elementor elementor-13837\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-467bb19 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"467bb19\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b3c272\" data-id=\"2b3c272\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f3d121d elementor-widget elementor-widget-heading\" data-id=\"f3d121d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">ISO 10002 Customer Satisfaction<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b8f6361 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b8f6361\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-13f2b66\" data-id=\"13f2b66\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c18c061 elementor-widget elementor-widget-spacer\" data-id=\"c18c061\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c217497 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c217497\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-961b72f\" data-id=\"961b72f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e59ef30 elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"e59ef30\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-e59ef30\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14050\"><a href=\"https:\/\/tcscertification.com\/en\/iso-9001-quality\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 9001 Quality<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14051\"><a href=\"https:\/\/tcscertification.com\/en\/iso-14001-environmental\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 14001 Environmental<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14052\"><a href=\"https:\/\/tcscertification.com\/en\/job-security-iso-45001\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 45001 Job Security<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14053\"><a href=\"https:\/\/tcscertification.com\/en\/iso-22000-food-safety\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 22000 Food Safety<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14054\"><a href=\"https:\/\/tcscertification.com\/en\/iso-27001-information-security\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 27001 Information Security<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14055\"><a href=\"https:\/\/tcscertification.com\/en\/iso-27701-personal-information\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 27701 Personal Information<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14056\"><a href=\"https:\/\/tcscertification.com\/en\/iso-50001-energy\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 50001 Energy<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14057\"><a href=\"https:\/\/tcscertification.com\/en\/iso-22301-social-security-and-business-continuity\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 22301 Social Security and Business Continuity<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14058\"><a href=\"https:\/\/tcscertification.com\/en\/iso-20000-1-information-technology\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 20000-1 Information Technology<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14059\"><a href=\"https:\/\/tcscertification.com\/en\/iso-10002-customer-satisfaction\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 10002 Customer Satisfaction<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14060\"><a href=\"https:\/\/tcscertification.com\/en\/iso-31000-enterprise-risk-management\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 31000 Enterprise Risk Management<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14061\"><a href=\"https:\/\/tcscertification.com\/en\/iso-37001-fighting-anti-corruption\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 37001 Fighting Anti-Corruption<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14062\"><a href=\"https:\/\/tcscertification.com\/en\/iso-39001-road-and-traffic-safety\/\" class=\"elementor-item\" tabindex=\"-1\">ISO 39001 Road and Traffic Safety<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14063\"><a href=\"https:\/\/tcscertification.com\/en\/iatf-16949-automotive\/\" class=\"elementor-item\" tabindex=\"-1\">IATF 16949 Automotive<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14064\"><a href=\"https:\/\/tcscertification.com\/en\/as-9100-aviation\/\" class=\"elementor-item\" tabindex=\"-1\">AS 9100 Aviation<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14065\"><a href=\"https:\/\/tcscertification.com\/en\/gmp-good-manufacturing-practices\/\" class=\"elementor-item\" tabindex=\"-1\">GMP Good Manufacturing Practices<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-14066\"><a href=\"https:\/\/tcscertification.com\/en\/halal-certification\/\" class=\"elementor-item\" tabindex=\"-1\">Halal Certificate<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a6e1b70\" data-id=\"a6e1b70\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc8a01b elementor-widget elementor-widget-text-editor\" data-id=\"fc8a01b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In today's business world, the widespread trade, the increase in the number of organizations in the same sector, and the increase and change in customer expectations have caused businesses to have a harder time and made the concept of customer even more important. The continuity of businesses, their ability to stand on their feet in the sector, create a brand, protect their brand value and increase their brand value, and their goals and achievement of these goals are possible by retaining their current customers and gaining new customers, and this is through absolute customer satisfaction.<\/p><p>We can define customer satisfaction as the benefit that customers get from goods and services in return for their expectations. ISO 10002 Customer Satisfaction Management System is a management approach that enables a company to establish more profitable and long-term relationships with its potential customers and to develop these relationships. This standard primarily requires the establishment of a customer-focused environment that is open to feedback (including complaints), the resolution of each complaint received and the fulfillment of management commitments regarding the improvement of customer service.<\/p><p><span style=\"font-weight: bold;\">What are the Benefits of ISO 10002 Customer Satisfaction Management System?<\/span><\/p><ul><li>In line with the feedback from customers, how to follow a path indicates.<\/li><li>Improves their attention and awareness of employees on customer complaints.<\/li><li>Shows that the customer appreciates.<\/li><li>Provides customer satisfaction.<\/li><li>Complaints by preventing the recurrence of the solution.<\/li><li>Enhances the organization&#039;s reputation.<\/li><li>Reduces the cost of retaining customers.<\/li><\/ul><p><span style=\"font-weight: bold;\">Who Can Use\/Apply the ISO 10002 Standard?<\/span><br \/>ISO 10002 Customer Satisfaction Management System Standard is a standard that can be applied by businesses of all types and sizes, whether private, public or voluntary, that want to satisfy their customers and provide them with services beyond their expectations.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82afd61 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82afd61\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ca29e6\" data-id=\"6ca29e6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d615423 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d615423\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/tcscertification.com\/en\/application-for-certification\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Quick Reference<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>ISO 10002 M\u00fc\u015fteri Memnuniyeti G\u00fcn\u00fcm\u00fcz i\u015f d\u00fcnyas\u0131nda yayg\u0131nla\u015fan ticaret, ayn\u0131 sekt\u00f6rdeki kurulu\u015flar\u0131n say\u0131s\u0131n\u0131n artmas\u0131 buna ba\u011fl\u0131 olarak da m\u00fc\u015fteri beklentilerinin artmas\u0131 ve de\u011fi\u015fmesi i\u015fletmelerin i\u015flerinin zorla\u015fmas\u0131na sebep olmu\u015f, m\u00fc\u015fteri kavram\u0131n\u0131 daha da \u00f6nemli k\u0131lm\u0131\u015ft\u0131r. \u0130\u015fletmelerin devaml\u0131l\u0131\u011f\u0131n\u0131 sa\u011flayabilmeleri, bulundu\u011fu sekt\u00f6rde ayakta durabilmeleri, marka olu\u015fturmalar\u0131, marka de\u011ferlerini korumalar\u0131 ve marka de\u011ferini y\u00fckseltme hedefleri ve bu hedeflere ula\u015fabilmeleri&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13837","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.7 (Yoast SEO v19.14) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>ISO 10002 M\u00fc\u015fteri Memnuniyeti | 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