ISO 10002 Customer Satisfaction

In today's business world, the widespread trade, the increase in the number of organizations in the same sector, and the increase and change in customer expectations have caused businesses to have a harder time and made the concept of customer even more important. The continuity of businesses, their ability to stand on their feet in the sector, create a brand, protect their brand value and increase their brand value, and their goals and achievement of these goals are possible by retaining their current customers and gaining new customers, and this is through absolute customer satisfaction.

We can define customer satisfaction as the benefit that customers get from goods and services in return for their expectations. ISO 10002 Customer Satisfaction Management System is a management approach that enables a company to establish more profitable and long-term relationships with its potential customers and to develop these relationships. This standard primarily requires the establishment of a customer-focused environment that is open to feedback (including complaints), the resolution of each complaint received and the fulfillment of management commitments regarding the improvement of customer service.

What are the Benefits of ISO 10002 Customer Satisfaction Management System?

• In line with the feedback from customers, how to follow a path indicates.
• Improves their attention and awareness of employees on customer complaints.
• Shows that the customer appreciates.
• Provides customer satisfaction.
• Complaints by preventing the recurrence of the solution.
• Enhances the organization's reputation.
• Reduces the cost of retaining customers.

Who Can Use/Apply the ISO 10002 Standard?
ISO 10002 Customer Satisfaction Management System Standard is a standard that can be applied by businesses of all types and sizes, whether private, public or voluntary, that want to satisfy their customers and provide them with services beyond their expectations.